Gladly, incubated at Greylock, nabs $36 million in Series C funding
Original story at TechCrunch• 13 mentions • 4 months ago
TechCrunch 4 months ago
There’s no shortage of customer service startups trying to meet the changing expectations of consumers, who want to Tweet, phone, text, and use Facebook Messenger, among other newer ways to get their points across. In fact, according to the investment platform AngelList, there are now 960 companies currently operating around customer care. That hasn’t deterred Joseph Ansanelli, who joined Greylock Partners as a general partner in 2012 but who’d first started and sold three companies and was itching to do it again. As he recalls it, he was having dinner with colleague Aneel Bhusri, a former Greylock partner (and now ...